Our Terms and Conditions

 

Privacy and Security Policy

We want you to enjoy our online store and the convenience it provides to fulfill some last minute gift giving for you.

These terms and conditions apply to both Cockrell Mercantile physical gift certificates, and prepaid codes issued by Cockrell Mercantile e-gift certificates, referred to jointly as Cockrell Mercantile Gift Certificates. The terms and conditions are subject to change from time to time. Additional terms and conditions may apply depending on how the Gift Card is delivered.

  • All Gift Certificates are redeemable at our retail location, or online for merchandise.
  • No expiration date; no fees.
  • Not redeemable for cash.
  • Lost, stolen or damaged certificates replaced only with valid proof of purchase to the extent of remaining card balance.
  • Not a credit or debit card.
  • All terms enforced except where prohibited by law.
  • Purchases of a physical Gift Certificate are valid at the retail store or online (when available.)

Currently, only gift certificates are available from our online store. Call us to make a purchase with your gift certificate at 816-697-1923 or visit us in Cockrell at our retail location.

Our Privacy Policy


We respect and are committed to protecting your privacy. We may collect personally identifiable information when you visit our site. We also automatically receive and record information on our server logs from your browser including your IP address, cookie information and the page(s) you visited. We will not sell your personally identifiable information to anyone.


Our Security Policy


Your payment and personal information is always safe. Our Secure Sockets Layer (SSL) software is the industry standard and among the best software available today for secure commerce transactions. It encrypts all of your personal information, including credit card number, name, and address, so that it cannot be read over the internet.


Payment Policy


Payment is due when you check out. We accept Mastercard/Visa/Discover/American Express.

 

Our Shipping and Delivery Policy
Shipping


We will mail through USP your gift certificate if you do not have an email address for the recipient. Please be assured that your items will ship out within two days of purchase. We determine the most efficient shipping carrier for your order. The carriers that may be used are: U.S. Postal Service (USPS), United Parcel Service (UPS) or FedEx.


Delivery


For Gift Certificates: We can email your gift certificate or we can mail a physical certificate to your person of honor. Let us know as you check out online.

If you’re trying to estimate when a package will be delivered, please note the following: Credit card authorization and verification must be received prior to processing. Federal Express and UPS deliveries occur Monday through Friday, excluding holidays. If you require express or 2 day shipping, please call us at 816-697-1923 for charges.
SHIPPING AND HANDLING COSTS: 1 item (large pots not included) $9. 2 or more items, including large pots $15 PLEASE NOTE: Out of state orders WILL NOT be charged sales tax. In state orders will be charged 7.8% sales tax.


Return Policy


We want you to enjoy our online store. The only item we sell online is a gift certificate. As our online store develops into products and gift baskets, our store policy on returns is in place. Any food items are non-returnable. If prepared food are bad or spoiled, we will take them back. Other items may be returned if they have not been used. If a product is defective, we will exchange it for a similar product.